1. How does Angel's Cleaning Service get inside of my home?
If you are not going to be home during a scheduled clean we would need to discuss how you would feel most comfortable letting Angel's Cleaning Service inside. We have several clients whom trust me with their key, which Christine has on her possession at all times. Some clients leave a key in a hiding spot . We also have clients whom give Christine their garage codes, which is placed in their files and locked in a secure filing cabinet. We are bonded and we keep entrusted information very safe and secure!
2. What if I have a special request for the day of the cleaning?
You may leave a note on the counter outlining your request and we will be happy to see to it if our schedule permits.
3. How do I pay?
Payment is due at the time of service. Please either leave cash labeled "Angel's Cleaning Service" or a check on the kitchen counter made payable to "Angel's Cleaning Service". I also have clients which pay with credit cards and we keep their information on file and just debit the credit card upon completion of the clean. I am also registered with Pay Pal.
4. Can I mail a payment?
Only if you are a re-occurring customer that option is fine. We prefer the above method for first time customers or one time cleans.
5. What if I am not happy with my cleaning?
Even though we do try as hard as possible to do everything right, there are times when something is missed or you feel could have been done better. Please call within 12 hours and someone will return to fix the problem. Angel's Cleaning Service takes pride in customer satisfaction and will do what ever it takes to satisfy our customers. Communication is the key, please contact me immediately if anything is not done to your satisfaction.
6. Can I get a refund if I am not happy with my cleaning?
Sorry. All payments are non-refundable but you are always entitled to having the problem areas fixed if you are not completely satisfied.
7. What if I need to skip a cleaning?
Not a problem. All we ask is that you give us at least 48 hours notice so that we may service another job during that time slot. We all earn our living on the quantity of work we do. Therefore, it is imperative to maintain a full schedule. When a customer cancels with in 24 hours of service, that means no income for that day and sometimes wastes gas arriving at a home that has forgotten to cancel. Angel's Cleaning Service will charge a trip fee of $25.00 for showing up to a job and no one is there or service can not be performed. There are no cancellation fees but out of respect please give me enough time to reschedule another clean for that time frame. If Angel's Cleaning Service does not get advance notice of any cancellations we reserve the right to give your cleaning day to another customer.
8. What if my regular cleaning person is out or sick?
Another cleaning person will fill in for your regular person for that time only. Your regular cleaner will return on your next visit. If you prefer not to have a substitute, please inform us and we will reschedule your cleaning or skip until the next visit.
9. What do I do with my pets while the cleaning is performed?
We do ask that you secure all pets while Angel's Cleaning Service is in your home. We love animals and most are not a problem, it is just best that all animals are out of the way during the cleaning
process.
10. What if something gets broken?
We have no problem replacing anything that gets broken. Sometimes things happen, we will pay immediately or we will issue you a credit. To get a credit, we do need a receipt or proof of cost via online or etc.
If you have any addtional questions or concerns feel free to contact me.
